FAQ

Frequently Asked Questions (FAQ)

📦 How long does shipping take?

We ship all orders within 1–3 business days Processing Time : Orders are processed within 1–3 business days after payment is confirmed.(once the bank transfer has been received), and delivery typically takes 5 to 10 business days across the U.S. via trusted freight or parcel carriers.

You’ll receive a tracking number as soon as your order is dispatched.

🚚 Shipping & Delivery – $199 Flat Rate

At AmericanBBQPRO, we’re committed to delivering your grill safely and efficiently, no matter where you are in the continental U.S.

To ensure the highest level of care and handling, we offer flat-rate shipping at $199 on all orders.

Here’s what that includes:

✅ Secure Freight Delivery – For large and heavy items like grills, we use trusted freight carriers with years of experience handling high-value goods.
✅ Protective Packaging – Your order is carefully packed and palletized to arrive in perfect condition.
✅ Delivery Appointment – For freight shipments, the carrier will contact you to schedule a convenient delivery window.
✅ Tracking & Updates – You’ll receive tracking information as soon as your order ships.

đź’ˇ Why not free shipping?
Because we ship high-end, heavy products, we believe in full transparency. Our $199 rate reflects the real cost of professional freight services — no hidden fees, no compromises on safety.

🛠️ Do you offer assembly services?

At the moment, our grills are shipped partially assembled with clear instructions. Most customers complete assembly in under an hour.

🧾 What payment methods do you accept?

đź’ł Bank Transfer Only

At AmericanBBQPRO, we only accept bank transfer payments to ensure secure and traceable transactions.

âś… Once your order is placed, you will automatically receive all the necessary bank details (IBAN, account name, payment reference).
âś… Your order will be processed as soon as the payment is received in our account.
⏱️ Bank transfers are typically received within 24 to 72 business hours.

đź“© For any questions, feel free to contact our support team at contact@americanbbqpro.com.

âť— What if my item arrives damaged?

Every order is carefully packed and insured, but if your product arrives with visible damage, please:

  1. Take photos of the damage immediately

  2. Refuse the delivery if damage is severe

  3. Contact us within 48 hours at contact@americanbbqpro.com

We’ll resolve the issue quickly with a replacement or refund.

🔥 What’s the warranty on your grills?

All of our grills come with a minimum 1-year manufacturer’s warranty covering structural integrity, burner systems, and defects. Some models include extended warranties — details are listed on each product page.

đź“Ť Where do you ship from?

We ship from U.S. and ASIA -based warehouses to ensure fast, reliable delivery. Inventory may ship from different regions depending on your location and product availability.

đź’¬ Can I speak to someone before ordering?

Absolutely. Our BBQ experts are happy to help.
Contact us at contact@americanbbqpro.com, and we’ll get back to you within 1 business day.